Shipping Policy

Last Updated: July 2026

At TIDAL Research Labs, we are committed to processing and shipping orders as quickly and securely as possible. Please review our shipping policy before placing an order.

Order Processing

• Orders are typically processed within 1–2 business days after payment has been successfully received.
• Orders placed on weekends or holidays will be processed on the next business day.
• Processing times may be extended during holidays, promotional events, or periods of high order volume.

Shipping Methods

We work with trusted shipping carriers to ensure reliable delivery.

Available shipping methods are displayed during checkout based on your shipping destination.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Rates

Shipping charges are calculated during checkout based on:

• Shipping destination
• Package weight
• Selected shipping method

Any promotional shipping offers will be displayed on our website when available.

Delivery Times

Estimated delivery times vary depending on your location.

• Domestic Orders: Typically 2–7 business days
• International Orders: Delivery times vary by destination and customs processing.

Delivery estimates are provided for convenience and are not guaranteed.

Order Tracking

After your order has been shipped, you will receive a tracking number via email.

Tracking information may take up to 24 hours to become active after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

TIDAL Research Labs is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided during checkout.

If you notice an error, please contact us immediately before your order ships.

Lost or Delayed Shipments

While we work with reliable shipping carriers, unexpected delays may occasionally occur due to:

• Severe weather conditions
• Carrier delays
• Customs inspections
• Holidays
• Incorrect delivery information

If your package appears lost or significantly delayed, please contact our support team, and we will assist you in working with the shipping carrier.

International Shipping

International customers are responsible for complying with all local laws, regulations, and import requirements.

Any customs duties, taxes, import fees, or brokerage charges imposed by the destination country are the responsibility of the customer.

Damaged or Missing Packages

If your package arrives damaged or items are missing:

• Contact us within 48 hours of delivery.
• Include your order number and photographs of the package and its contents.
• We will investigate the issue and work toward an appropriate resolution.

Shipping Restrictions

TIDAL Research Labs reserves the right to refuse or cancel shipments to locations where applicable laws or regulations prohibit the sale or shipment of research products.

Contact Us

If you have any questions regarding shipping or your order, please contact our support team.

Email: support@tidalresearchlabs.com

Research Use Disclaimer

All products sold by TIDAL Research Labs are intended strictly for laboratory and scientific research purposes only. They are not intended for human consumption, medical use, therapeutic use, veterinary use, or diagnostic applications. Customers are responsible for ensuring compliance with all applicable laws and regulations regarding the purchase, shipment, and use of research materials.