Everything You Need to Know
What are your products intended for?
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Do you provide Certificates of Analysis (COAs)?
Yes. Certificates of Analysis (COAs) are available for applicable products and batches. You can access available COAs from the product page or contact our support team if you need additional assistance.
How long does order processing take?
Most orders are processed within 1–2 business days after payment has been successfully received. Orders placed during weekends or holidays will be processed on the next business day.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 24 hours to become active.
Do you offer international shipping?
International shipping may be available depending on your location. Customers are responsible for ensuring compliance with local laws, customs regulations, and any applicable import requirements before placing an order.
Can I modify or cancel my order?
Orders may only be modified or canceled before they enter processing. Once an order has been processed or shipped, changes or cancellations are generally not possible.
What is your refund policy?
Due to the specialized nature of research products, all sales are generally considered final. If you receive an incorrect, damaged, or incomplete order, please contact our support team within 48 hours of delivery for assistance.
How do I contact customer support?
You can reach our customer support team through the Contact Us page or by emailing support@tidalresearchlabs.com. We aim to respond to all inquiries as quickly as possible during business hours.